Refund & Return Policy
If something is not right, we are here to help.
Return window
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition and in its original packaging with all inserts and accessories.
How to request a return
Contact us first — through the Contact page, by email at info@uaediecast.com or on WhatsApp 050 108 9052 — with your order number and the reason for the return. We will guide you through the next steps.
Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong product, contact us within 48 hours of delivery with clear photos. We will arrange a free replacement or a full refund, including shipping costs.
Return shipping costs
- If the return is due to our error (wrong, damaged or defective item), we cover all shipping costs.
- For change-of-mind returns, the customer pays the return shipping and the original AED 17 delivery charge is non-refundable.
Refunds
Once we receive and inspect the returned item we will confirm the approval. Approved refunds go back to the original payment method within 5–7 business days; your bank may take a few extra days to show it.
Non-returnable items
Items that have been used or displayed, or are missing their original packaging, may not be eligible for return. Items marked “final sale” are non-refundable.
Last updated: October 2026
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