FAQ
Help مساعدة
Frequently asked questions
Answers to the things our customers ask most. Still need help? Reach out any time.
Yes. Every model is a genuine, collector-grade piece, hand-picked and checked for quality and detail before it ships.
Most of our cars are 1:24, and we also carry 1:32 and 1:36 models. The exact scale is always shown on the product page, and you can browse by scale from the menu.
A flat rate of AED 17 applies to every order, anywhere in the UAE. See our Shipping Policy for details.
Orders are dispatched within 1–2 business days and usually arrive within 1–4 business days depending on your emirate.
When your order ships we email you an update. You can also open your order any time from the Track Order page with your order number and email.
We accept cards, Apple Pay and Google Pay through our secure, licensed payment partner.
No. You can check out as a guest. An account simply lets you see all your orders and saves your address for next time.
Yes — within 7 days of delivery, if the item is unused and in its original packaging. See our Refund & Return Policy.
Contact us within 48 hours with photos and we will arrange a free replacement or a full refund straight away.
At the moment we ship within the United Arab Emirates only. Contact us for special requests.
Use the Contact page, email info@uaediecast.com or WhatsApp us on 050 108 9052.